To start a new conversation or send a new message on an existing conversation, a conversation queue must be selected. You may switch between queues for any new conversation.

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Procedure

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1.    Click on Conversations.

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2.    On the top right corner of the page, click on Managed Queues

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( )icon to select queue (s) if any.

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3.    Select the queue(s) you want to activate for a conversation.

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Note: The number next to each queue indicates the active agents logged on

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